Shipping Policy

Our postage rate within Australia is a flat $9.95 for regular shipping, or $14.95 for express shipping. We use a variety of freight carriers including Australia Post, Couriers Please and Fastway. Carrier selection may be an option at checkout. International customers please contact us directly with your requirements.

Damaged Goods Policy

If goods arrive damaged, please do not sign for the goods. If you sign for the goods and then find they are damaged please contact us to resolve this issue.

Backorder Policy

We regularly check stock and try to ensure all products are well stocked. However, if a product is purchased and it is not available, there are four measures of recourse which the buyer can take:

  1. A refund is provided for the product
  2. A store credit is provided for the value of the amount spent
  3. At discretion, a similar/higher value product that is in-stock item may be provided
  4. The product can be ordered in and the product will be sent when available. In this instance, we will endeavour to provide the most accurate product arrival details to the customer.

Refund/Return Policy

For a customer return or incorrect order please contact us.